Customer Service Executive -Tata Communications 

Customer Service Executive -Tata Communications

Customer Service Executive – Collections
Company: Tata Communications Limited
Location: Pune, India
Experience Required: 13-15 years

Responsibilities:

• Follow up with clients/customers via phone, email, or visits for timely payment of invoices.
• Monitor aging reports and prioritize accounts based on risk and value.
• Negotiate payment plans and resolve billing/service disputes.
• Ensure accuracy of payment records and reconcile accounts.
• Maintain detailed records of collection activities, commitments, and reports.
• Prepare daily/weekly/monthly collection reports and track KPIs (DSO, overdue, etc.).
• Coordinate with billing, sales, and customer service teams to resolve issues.
• Escalate high-risk accounts with recommended actions.
• Ensure compliance with company policy and legal guidelines.

Skills Required:

• Strong understanding of accounting principles and billing processes.
• Proficiency in MS Excel, Outlook, and ERP systems (SAP preferred).
• Excellent communication and negotiation skills.
• Analytical and problem-solving ability, attention to detail.
• Ability to work under pressure.
• Experience in B2B collections, telecom or utility billing preferred.

Qualifications:

• Bachelor’s degree in Commerce, Finance, Accounting, or related field.
• 13+ years of experience in collections/accounts receivables/credit control.

Salary Insights:

• General range for Tata Communications Collections Executives: ₹2.8 – ₹4.4 LPA (2–12 yrs exp).
• General range for Customer Service Executives: ₹3 – ₹7.3 LPA.
• For 13–15 years experience, salary is expected to be higher depending on role scope and seniority.

tatacommunications.com